Shipping Policy

Last Updated: May 2026

At MarketAura, we strive to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, charges, and other important information related to your order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on Sundays or public holidays. During peak seasons, promotional campaigns, or holidays, processing times may be extended.

Once your order has been shipped, you will receive a confirmation email and/or SMS with tracking information.

Shipping Coverage

MarketAura currently delivers to most locations across India. Delivery availability depends on your PIN code and courier service coverage.

Delivery Timelines

Estimated delivery times are as follows:

• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 4–7 Business Days
• Remote Areas: 5–10 Business Days

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, natural disasters, or other unforeseen circumstances.

Shipping Charges

We offer:

• Free Shipping on orders above ₹999
• ₹99 Standard Shipping Fee on orders below ₹999

Applicable shipping charges, if any, will be displayed during checkout before payment.

Order Tracking

Once your order is shipped, tracking details will be sent via email and/or SMS. Customers can track their orders using the tracking link provided in the shipping confirmation message.

Multiple Shipments

If your order contains multiple products, items may be shipped separately depending on stock availability, warehouse locations, or packaging requirements. In such cases, separate tracking information may be provided for each shipment.

Delivery Attempts

Our delivery partners typically make multiple delivery attempts before returning a package. To ensure successful delivery, please provide an accurate shipping address and ensure someone is available to receive the order.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information. MarketAura is not liable for delivery delays or failed deliveries resulting from:

• Incorrect shipping address
• Incomplete address details
• Incorrect phone number or email address

If you notice an error in your shipping details, please contact us immediately after placing your order.

Delayed Deliveries

Although we work with reliable logistics partners, occasional delays may occur. If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number for assistance.

Lost Shipments

If a shipment is confirmed as lost by the courier partner, MarketAura will investigate the issue and provide a suitable resolution, which may include a replacement or refund, subject to verification.

Damaged Packages

If your package arrives damaged:

1. Take clear photographs of the package and product.
2. Contact our support team within 48 hours of delivery.
3. Provide your order number and supporting images.

Our team will review the issue and assist with the appropriate resolution.

International Shipping

At present, MarketAura ships only within India. International shipping services may be introduced in the future.

Contact Us

For questions related to shipping, delivery, or order tracking, please contact us:

MarketAura Customer Support
Email: support@marketaura.co.in
Phone: +91 9391856141
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

Policy Updates

MarketAura reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication.

By placing an order with MarketAura, you agree to the terms outlined in this Shipping Policy.